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queue management systems

Management

At a more strategic level the bank was able to determine the Optimum Counter & Service mix per branch ie Number of counters offering a particular service. Wait time and service time metrics were used to calculate employee productivity bringing high degree of transparency and promoting an analytic driven culture. The comparative data from Opti-Q is sent out every month to all branch heads, motivating them to better their branch performance to higher levels. “Team spirit and accountability at branches has shot up, with measurable cost savings”says Mrs. Madhabi Puri Buch (Executive Director-ICICI Bank)

Opti-Q is today the focal point of ICICI’s branch banking and has been implemented in more than 700 branches of ICICI Bank in India besides the overseas branches including UK, Canada, Bahrain, Singapore and Sri-Lanka. The next level of Opti-Q would involve integration with CRM systems for priority banking services to the banks existing customers while enabling customer service agents to cross sell and upsell products to their current customers.

The branch is as much a service vehicle as it is an effective sales vehicle, “Mrs. Madhabi Puri Buch added, while holding fort on the introduction of Dynamic Queue Management Systems (DQMS) for customers at ICICI Bank branches. “Data from DQMS will now form an input for many of the bank’s initiatives such as productivity and Six Sigma. The data on the number of transactions at each desk per employee will help to calculate employee productivity and determine staffing requirements. ‘Customer wait time’ and ‘Customer transaction time’ form valuable Process Quality Information System inputs for Six Sigma certification”.

Since 1994, Intellvisions has been committed to developing innovative solutions that help global organizations achieve their most important objectives… generating more revenues while increasing operational efficiency and reducing transaction costs. We serve the most demanding customers known for setting the highest benchmarks in customer service.
Our products stand out for their innovative engineering, long-term value and our proven ability to solve business problems of our customers using imagination and insight. They are built on the foundation of our long-established industry knowledge in image processing, control electronics and system engineering capabilities. They reflect the creativity of our diverse team of product designers and software specialists.

Organizations in over 11 countries rely on Intellvisions to drive up their operational efficiency, enhance the security of transactions while reducing transaction costs taking their business to a new level of competitive advantage.

Opti-Q is a complete branch analytics system that not only manages customer queues in real-time but also provides the management real-time access to performance metrics like customer wait time, average service time and employee efficiency. It provides banks and retail institutions a complete branch transformation tool to prioritize services for their VIP customers while providing them a convenient method to cross sell and upsell their products to waiting customers.

Almost overnight, scenes of customers crowding across teller counters and agitated employees vanished from the banks branches. Customers were no longer anxious about their turn and the branch became a more stress free environment. Existing customers of the bank were given higher priority in the Queue resulting in better customer retention. Having tasted success in its first phase, the bank decided to overhaul its entire operations and logistics across the branches. The Second Phase of Opti-Q commenced in 2006 whereby data from individual systems was pooled into a central server.

Opti-Q’s data provided an incisive insight into the working of a branch from average footfalls in a day to service bottlenecks, gaps in staff training and other operational issues. This data was then used by the analytics team in ICICI Bank to restructure its entire operations.

Intellvisions is a leading provider of self-service technologies. For more information about Queue Management Systems and ATM CCTV visit: www.intellvisions.com

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Why Mobile Advertising Practices Are Increasingly Implemented

Advertising

Mobile Advertising practices are increasingly adopted and implemented by emerging as well as established brand owners. SMS Advertising is becoming one of the latest trends of brand promotion for brand owners and advertisers. Affordable and targeted in nature, Mobile SMS Advertising is one of the easiest means of conveying the brand message to target customers. In this article, let us take a look at some reasons why mobile advertising practices are increasingly adopted by brand owners-

Tremendous increase in number of mobile phones- Today, almost everyone has a mobile handset. There are also various individuals who possess more than one handset. The craze for mobile phones as a portable communication device keeps increasing day by day. Brand owners avail of this opportunity by utilising the same mobile phones as advertising mediums for lakhs of customers. Also an affordable practice of brand promotion, advertising through mobile phone effectively communicates the brand message to those targeted customers who can benefit themselves from the brand messages.

Secondly, the launches of smart phones and embedded applications with various mobile phone devices have enhanced the craze of modern customers. A mobile phone is not just a communication device in todays world. Music, games, camera, internet and various applications are some embedded features of modern mobile handsets. Advertisers ensure that their brand messages reach those customers who continuously get themselves attached with their handsets (as their extensions). At one point of time, these customers will go through the brand message. If interested, they will consider of buying the product, if otherwise, a delete button helps them get rid of the unwanted message in their inboxes. The advertiser should hence provide an interesting brand message through the mobile SMS advertising campaigns. The brand message should be influencing enough to motivate those customers who read it through their own handsets. Brand advertising requires some tricks and tactics. Advertisers should therefore keep themselves updated about which trend and tactic of brand promotion can be used to influence customers buying behaviour.

Marketers have opined that mobile advertising provides more ad spaces for CPA Publishers. This again attracts the attention of those publishers who are keen to partner with mobile advertisers for various promotion campaigns. The advertisers also avail of various benefits by partnering with the publishers.

Last but not the least; mobile advertising is considered one of the bespoken modes of communication for various brands. Brand messages through mobile media reach customers right in their palms or pockets thereby providing easy accessibility to the brand ad. Considering all the above mentioned factors, mobile advertising practices are increasingly implemented by various brand owners/advertisers.

Online Shopping For Aldo Shoes For Men In India

Shoes

Increase in online shoes shops has made it easier and quicker for us to shop for shoes. However the availability of many online shoe shopping sites can create confusion to you in deciding which online shoes site can be trusted to buy your shoes from. In such confusion, you can consider Shopatmajorbrands which is one of the leading e commerce sites that is engaged in the trade of stylish and designer shoes for men from the renowned Aldo brand.

Now with the advanced technology, you can easily shop for designer and stylish shoes for you either by sitting at your home or from anywhere by using computer or laptop. Nowadays, designer and stylish shoes are very much in demand. At Shopatmajorbrands you will get great collection of designer and stylish shoes for men from Aldo brand. Shoes that are available at this site are designed by professional designer keeping in mind the fashion scenario so that people who are fashion freak can cope up with the prevailing fashion. So if you are fashion freak then you can check wide range of designer shoes that are available here from renowned Aldo brand. The designer shoes that are available here are customized in such a way so that you can easily cope with your style and personality.

The Aldo designer shoes that are available here will definitely help you to make impression on others. Here you can use the size charts that are available in order to get the appropriate size of the shoes that you want. When you are looking for designer shoes online then make sure that an online shoes site that you are using is able to provide you wide range of variety of shoes. Shopatmajorbrands ensure to provide wide collection of designer shoes and can be trusted for online shopping. Here you will be able to buy popular designer shoes from Aldo brand.

The main advantage of shopping for shoes from here is the wide range of choice that is available to choose from. You can easily choose the desired pair of shoes for men from the wide range of styles that are available here. The other advantage of shopping for shoes online is that here you will not get any pushy salesperson. The Aldo shoes that are available here are fashionable, stylish and best of all; they are available at a right price. Youll be surprised to see the wide variety of stylish shoes here in different sizes. I am sure that your overall online shoe shopping experience at this site would be time effective, save your money and will give you a chance to select from a wide collection of shoes.

Grab A Pair Of Shoes At Nike Outlet Online

Shoes

Men and women both search for Nike shoes in the market simply because of the quality and style. These days, even if a lot of people say that branded shoes are more costly than ordinary ones or duplicated shoes a lot of individuals still purchase it because they are searching for quality that will last a lifetime depending on the use compared to duplicate ones. The Nike shoe outlets releases a lot of kinds of shoes and among those are the Air Force One.

Those are sneakers that were intended for sportswear. It was very attractive and pleasing to the eyes of individuals who sincerely love sports shoes. The Nike Air Force One Shoes were sold in about all Nike shoe outlets worldwide and it cost for about 80usd for the regular design but if you will have it customized according to your needs, it may cost you around $300 for the colors and the logos you choose.

Of course, Nike shoes needs to go with the flow that is why they never stopped seeking for new designs, logos, styles and colors for all their patrons. They continuously make a research about new and breathtaking designs that will not just capture the eyes of the individuals but will also fulfill them and make their money worth too. Nike also gives you two options when it comes to shopping. You can visit their physical stores where you can get anywhere in the world. And you can also go to authorized Nike Outlet Online where you can purchase a new pair of shoes without going to the shop. If individuals heard about Nike shoes they already knew that it is the most durable and comfortable shoes.

Wholesale Cosmetics – Retailing Cosmetics At Lower Prices Through Wholesalers

Cosmetics

The cosmetics business is one of the largest within the world. With a ton of products being employed by both men and women, it isn’t a surprise that folks realize where they will obtain lower-priced cosmetics within the Internet. That’s why a variety of entrepreneurs are now trying at cosmetics to retail.
The usual $20 mascara in the malls can be bought at $ten in the Internet. But how can that be attainable? The solution lies within the production. As an example, a explicit cosmetic company made a lot of that exact product and they aren’t in a position to sell it in a particular time, they’ll sell it for a much lower price. Since these products sometimes have a certain shelf life and expiration date, they have to dispose them quickly or sell them to others. But, there are others who manufacturers who opt for to sell their unsold product in wholesale tons – that is what you would like to find if you would like to retail them.
Other cosmetic makers mark down their cosmetics and/or sell them in wholesale lots because they can be re-branding or launching a brand new variety. They have to induce back their ‘capital’ thus that they will start anew once more, which suggests that that you get to have a lot of cosmetics at lower prices.
eBay may be a good source of finding these wholesale cosmetic lots. You can opt for to buy them, mark them up a bit then sell them at retail prices. Like always, shopping for in wholesale tons is always cheaper than shopping for per piece.
Another smart source of those wholesale lots may be a wholesale directory. This lists down a range of wholesalers and suppliers for cosmetics. So, you have a big chance of snagging a nice deal on wholesale cosmetics. By buying at much lower prices, you’ll have higher profits and still keep offering cheap prices to your customers.
Invariably check the cosmetics before you buy. Establish a sensible relationship and communication along with your supplier, and raise her or him all the questions that you need. You do not want to buy a wholesale ton of expired cosmetics. You ought to still think of their quality, therefore you can be confident to sell them to your customers.

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