Category: Management

queue management systems

Management

At a more strategic level the bank was able to determine the Optimum Counter & Service mix per branch ie Number of counters offering a particular service. Wait time and service time metrics were used to calculate employee productivity bringing high degree of transparency and promoting an analytic driven culture. The comparative data from Opti-Q is sent out every month to all branch heads, motivating them to better their branch performance to higher levels. “Team spirit and accountability at branches has shot up, with measurable cost savings”says Mrs. Madhabi Puri Buch (Executive Director-ICICI Bank)

Opti-Q is today the focal point of ICICI’s branch banking and has been implemented in more than 700 branches of ICICI Bank in India besides the overseas branches including UK, Canada, Bahrain, Singapore and Sri-Lanka. The next level of Opti-Q would involve integration with CRM systems for priority banking services to the banks existing customers while enabling customer service agents to cross sell and upsell products to their current customers.

The branch is as much a service vehicle as it is an effective sales vehicle, “Mrs. Madhabi Puri Buch added, while holding fort on the introduction of Dynamic Queue Management Systems (DQMS) for customers at ICICI Bank branches. “Data from DQMS will now form an input for many of the bank’s initiatives such as productivity and Six Sigma. The data on the number of transactions at each desk per employee will help to calculate employee productivity and determine staffing requirements. ‘Customer wait time’ and ‘Customer transaction time’ form valuable Process Quality Information System inputs for Six Sigma certification”.

Since 1994, Intellvisions has been committed to developing innovative solutions that help global organizations achieve their most important objectives… generating more revenues while increasing operational efficiency and reducing transaction costs. We serve the most demanding customers known for setting the highest benchmarks in customer service.
Our products stand out for their innovative engineering, long-term value and our proven ability to solve business problems of our customers using imagination and insight. They are built on the foundation of our long-established industry knowledge in image processing, control electronics and system engineering capabilities. They reflect the creativity of our diverse team of product designers and software specialists.

Organizations in over 11 countries rely on Intellvisions to drive up their operational efficiency, enhance the security of transactions while reducing transaction costs taking their business to a new level of competitive advantage.

Opti-Q is a complete branch analytics system that not only manages customer queues in real-time but also provides the management real-time access to performance metrics like customer wait time, average service time and employee efficiency. It provides banks and retail institutions a complete branch transformation tool to prioritize services for their VIP customers while providing them a convenient method to cross sell and upsell their products to waiting customers.

Almost overnight, scenes of customers crowding across teller counters and agitated employees vanished from the banks branches. Customers were no longer anxious about their turn and the branch became a more stress free environment. Existing customers of the bank were given higher priority in the Queue resulting in better customer retention. Having tasted success in its first phase, the bank decided to overhaul its entire operations and logistics across the branches. The Second Phase of Opti-Q commenced in 2006 whereby data from individual systems was pooled into a central server.

Opti-Q’s data provided an incisive insight into the working of a branch from average footfalls in a day to service bottlenecks, gaps in staff training and other operational issues. This data was then used by the analytics team in ICICI Bank to restructure its entire operations.

Intellvisions is a leading provider of self-service technologies. For more information about Queue Management Systems and ATM CCTV visit: www.intellvisions.com

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Visitor Management System

Management

It is said that the first impression is last. This holds particularly true in the corporate sector. The first thing that catches your eye when you look at a person is his or her face. Likewise, the front office can be considered to be the face of your organization. Thus, the first impression your organization has on a visitor entirely depends on your front office.

The look and feel of your front office is the visitors first glimpse into your organization. It represents the values and discipline in your organization and hence, it is a good idea to pay extra attention to its appearance. The reception staff should also create a welcoming atmosphere.

The reception staff should also be trained to show confidence in their body language. They should also welcome visitors with a smile as a smile works wonders with visitors whove had a tough day. They should talk to visitors in a normal and controlled tone and should speak with clarity. They should also be told to listen to the visitor when he or she is talking, as trying to cut in when another person talks is often considered very rude. They should also be prohibited from eating or drinking while on the desk as it projects a very bad impression.

The front office should look extremely clean. Always remember the old adage A picture is worth a thousand words in this case. A clean looking head office creates a very good impression in the minds of visitors.

Front offices often find it difficult to manage huge frenzied crowds that may form when several visitors arrive at one time. Being a part of such crowds is a very undesirably experience and would prevent visitors from ever coming to your organization again. Such problems can be prevented by using a robust visitor management system.

By using a visitor management system, such hordes of visitors can be quickly organized and their waiting time can be reduced to almost zero. By allowing you to create photo ID cards for every visitor at the click of a button, monitoring these visitors is also childs play, thus taking care of the security problems. Such a system can save a lot of anger and frustration that could otherwise result and would also improve the image of your organization.

With the help of these tips, making a good first impression on visitors would be much easier than you thought!

Asean’s Evolution In Disaster Management.

Management

A new milestone has been reached by the Association of Southeast Asian Nations (ASEAN) in the evolution of disaster management for the region. Recently, the Philippines Senate ratified the ASEAN Agreement on Disaster Management and Emergency Response (AADMER), and with that the agreement is expected to enter into force by the end of 2009. The ratification marks a significant highlight in ASEANs collective efforts to build a disaster-resilient community by the year 2015. The agreement binds ASEAN member states into legal responsibilities to promote regional cooperation and collaboration in reducing disaster losses and intensifying joint emergency response to disasters in the ASEAN region.

Margareta Wahlstrm, the UN Secretary-Generals Special Representative for Disaster Risk Reduction described the agreement as the first of its kind in the world, an agreement that oblige Asian states together to address disaster risk reduction and improve their preparedness for response. It also provides for the establishment of an ASEAN Coordinating Centre for Humanitarian Assistance on disaster management (AHA Centre) to undertake operational coordination of activities under the Agreement. Since the signing of the AADMER agreement in 2005, ASEAN has put into place measures for standard operating procedures, training and capacity building, disaster information sharing, communication network, and rapid assessment team. Cyclone Nargis which affected Myanmar last year became a test bed for ASEAN coordinating mechanism and its role as the humanitarian bridge between the international community and the affected population.(i)

The ASEAN Committee on Disaster Management (ACDM) was established
in 2003. Its formation elevated the institutional mechanism which has existed since the 1970s and comprised of experts group. The ACDM consists of heads of national agencies responsible for disaster management of ASEAN member countries. With the objective of having disaster-resilient nations and safer communities, ACDM developed an ASEAN Regional Programme on Disaster Management (ARPDM) which provided the framework for cooperation for the period 2004-2010. This regional programme consequently became the platform for cooperation and collaboration with ASEAN Dialogue Partners and relevant international organizations. Its regional strategy on disaster management identified priorities encompassing response action plan, capacity building, information sharing and communication network, partnership with pertinent stakeholders, funding support, and generating public awareness including activities for disaster risk reduction. The programme , launched in May 2004 became the structure for concerted regional cooperation in disaster management in the ASEAN region fitting in well with the regional strategy for disaster reduction.(ii)

In the aftermath of the 2004 Boxing Day tsunami, ASEAN leaders held a special meeting to strengthen measures for emergency relief, rehabilitation, reconstruction and prevention. The meeting adopted a declaration of action in these areas notably of mobilizing the international community to support national relief emergency programme. Of significance was the call for the development of a regional instrument on disaster management and emergency response, the establishment of tsunami early warning system for the Indian Ocean and the Southeast Asian region, and implementation of preventive measures including public awareness and capacity building. (iii)

An interesting feature in ASEANs evolution of disaster management was the tacit acceptance by member states for the utilization of military together with civilian personnel in disaster relief. The establishment of a centre to coordinate regional disaster response was also agreed upon and is now ongoing.

The ASEAN Agreement on Disaster Management and Emergency Response (AADMER) which was signed by the member countries in July 2005 in Vientiane, Lao PDR, established the mechanisms for achieving substantial disaster risks reduction and emergency response. A salient feature of this accord is that the agreed framework for disaster risk reduction is based on the Hyogo Framework for Action (HFA) 2005 -2015: Building the Resilience of Nations and Communities to Disasters.

ASEAN conducts annual disaster simulation exercises to enhance the
capacities and capabilities of member countries in joint disaster management operations. These simulation exercises organized in conjunction with contingency planning workshops facilitated the implementation of the AADMER and also the development of the ASEAN Standby Arrangements and Standard Procedures (SASOP) for regional disaster management. (iv)

The logical progression in its evolution apparently is broadening regional cooperation in disaster management and this is borne in the agenda of the fourth East Asia Summit (EAS) held in Hua Hin, Thailand.

References:-
(i) Press Release. ASEAN Disaster Management Agreement to Enter into Force by End of 2009. ASEAN Secretariat, 16 September 2009.
(ii) Association of Southeast Asian Nations. The ASEAN Agreement on Disaster Management and Emergency Response.
(iii) Association of Southeast Asian Nations. ASEAN Standby Arrangements for
Disaster Relief and Emergency Response
(iv) Association of Southeast Asian Nations. ASEAN Disaster News Watch. 6 September 2006. ASEAN to test regional emergency response and humanitarian assistance capacities in a simulated flood disaster in Cambodia.

Note: The Association of Southeast Asian Nations is composed of Brunei Darussalam, Cambodia, Indonesia, Lao PDR, Malaysia, Myanmar, the Philippines, Singapore, Thailand, and Viet Nam.

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Cab Booking Software, Cab Management Software, Taxi Booking Management Software

Management

Taxi Booking Management Software in Bangalore

Websoftex Software Solutions Private Limited, a Bangalore based Company, an authorized software service provider engaged in Taxi Booking Software or CAB Booking Software Development in Bangalore with maximum level protection. We take pride in rendering good and protective services to small- medium industries (SMI) and other sector for more than 5 years. Websoftex Software Solutions Pvt. Ltd is constantly evolving and our developers constantly upgrade their skills to provide our customers proper software solutions in tune with the latest trends and technologies available. Our Taxi Booking Software Details

Websoftex Taxi Booking software is a web based application for Taxi or CAB Booking Companies.Provide secured online access to it members. Members can see next payment information, amount to be paid along with Loan details etc. It comprises of all the essential facilities and features which required to streamline your Taxi Booking Activites. websoftex Taxi Booking software is simple and easy to understand.A person having basic computer knowledge can master this software in very less Time. This software is designed to systemize the work of the Taxi Booking that is being organized by the person who conducts that Taxi Booking. This software systemizes all the activities that are being carried out by the Taxi Booking Company. As a whole this is efficient for all organization those organize Taxi Booking. Our Taxi Booking Software includes

General features Location Master. Vehicle Master. Driver Master. Driver Salary Master. Party Master. Supplier Master. User Master. Maintenance Head Master. Tariff / Quotation Master with User defined Formula. Bank Master. SMS Settings. Transactions Duty Booking / SMS Alert. Duty Slip Entry. Incomplete Slip List. Unbilled Duty Slip. Bill Processing Local, Outstation, Monthly, Manual / Flexi. Formula Billing. Supplier Bill Processing. Bill Modification. Duplicate Bill Printing with highly customizable bill format. Driver Attendance. Fuel Entry. Basic Vehicle Maintenance. Driver Advance / Expense / Return. Payment Receipts. Unbilled Duty Slip. Reports Play Card. System Google to Excel. Vehicle Wise Earning. Driver Salary. Detailed Driver Duty Ledger. Driver List. Driver A/C Ledger. Driver Wise Earning. Customer A/C Ledger. Bill Register Bill Cover Report. Customer Outstanding. Car Wise Parking. Dead KM Report Utilities Excel Data Import. Excel & PDF Data Export.

Parking Management Software Delhi with Automated Mechanism

Management

Parking has been the most essential component to be considered by the vehicle owners. Hence, the parking software has been designed to improve experience of users. This automated ERP solution is worthwhile.

Security of a vehicle is a grave concern which needs to be considered while parking it in a public or private arena. Chief prerequisite for the same is constant surveillance of the vehicles. In order to support this feature, the organizations regardless of their public or private nature, are utilizing ERP solution. This solution is indeed powered by technological mechanism to manage parked automobiles. In simple to comprehend terms, the parking software is the very tool which has potential to tackle all the issues related to monitoring of vehicles. Besides, it has an interface which is equipped with multiple modules for managing parking functions and maintains security without any interruption.

In addition, the constant modifications in versions of this software have assured promising solution to the business organizations. As a matter of fact, the parking management software Delhi has absolute automated functionality which minimizes work pressure of the officials. The best part about the interface of this software is its user friendly programming. This easy to understand graphical push buttons allow personnel to perform their duty without any trouble. Apart from this, the modules those are added in the single platform of the parking software known for their individual merits. In totality, the ERP software for parking has contributed to easier and sure shot management of automobiles.

The following are few of common merits of software:

Multitasking system application: Integrating all the functions in a single platform can apparently result in better productivity at work. Hence, the parking management software India has been designed innovatively to deliver smooth results. No matter which type of vehicle is queued in row, management of automobiles becomes simplified with the help of multitasking application of this software.

CCTV monitoring of the vehicles is resourceful for continuous watch: On a practical note, it can be affirmed that eliminating risk of vehicle being manhandled, the entry and exit gates have CCTV camera. This camera authenticates the number plate of the vehicle before it exits the parking arena. The parking software Delhi in turn has this provision to ensure person who has entered with the specific automobiles exits with the same.

Traffic calculation gets better with advanced mechanism: The software has been loaded with high end tools to make traffic calculation quicker. In fact, the users do not have to wait for longer periods of time and person taking charge of collecting payments can operate speedily. The parking management software Delhi has enabled the automatic functions those contribute to overall simple working.

Customization of parking software: In order to cater to the distinguished requirements of business organization, Delhi based service providers are supporting the feature of customization. Furthermore, the parking management software India has proved to be suitable for all the public as well as private organizations due to this feature of personalization.

To sum it up, this parking software is a new age solution for managing vehicles in an automated yet simplified way with utmost security.

The author of this article writes for Hr Software Solutions Pvt Ltd. Parking Management Software Delhi for management of Parking Services, Parking Software Delhi at Offices, Campuses, Parking Lots.

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